ShineDesk1. Free trial first
Every new account gets a free trial of 30 days or 20 bills, whichever ends first, with every feature switched on. Please use the trial to check that ShineDesk suits your business before you pay.
2. No refund after activation
Payments for ShineDesk plans and renewals are not refundable once the plan is activated on your account, including when the plan is used only partly or stopped early.
3. When we do refund
- You were charged twice for the same plan, or
- You paid, but the plan could not be activated on your account.
Write to [email protected] with your company name, mobile number and payment details. Once we confirm the problem, the extra or unactivated amount is refunded to the original payment method within 7 working days.
4. Cancellation
Plans do not renew by themselves. To stop, simply do not renew: the account stops billing when the plan ends. Take a Google Drive backup of your data before that. If you want your account and data deleted, email us.
5. Delivery of the service
ShineDesk is software delivered online — nothing is shipped. A paid plan is activated on your account after the payment is confirmed, and you keep using the same apps and web address.
6. Plans bought from a partner
If you bought or renewed through an authorised ShineDesk partner, contact that partner first for payment questions. We will help if the partner cannot.
7. Payments your customers make to you
Money your customers pay through your own payment gateway goes to your gateway account. Refunds to your customers are made by you through your gateway; they are not covered by this policy.
8. Contact
Refund or billing questions: [email protected].