ShineDesk1. About these terms
These terms apply to the ShineDesk Android app, iPhone app and web app (bill.360vision.in), together "ShineDesk". ShineDesk is provided by 360 Vision, a sister concern of ConnectingPoint ("we", "us"). By creating an account or using ShineDesk, you ("you", "the customer") agree to these terms on behalf of your business.
2. The service
ShineDesk is software for billing, GST invoices, inventory, payments, reports, restaurant operations, service centres and job cards, gyms, spas and salons (service packs, attendance and appointments), and a WhatsApp assistant for your customers. Features may be added, changed or improved over time; updates are free.
3. Your account
- You must give correct business details when you sign up.
- You are responsible for your staff accounts, their permissions and keeping passwords private.
- Tell us at once if you think someone is using your account without permission.
4. Free trial, plans and payment
- Every new account gets a free trial of 30 days or 20 bills, whichever ends first, with every feature switched on.
- To continue after the trial, buy a plan from us or from an authorised ShineDesk partner. The price is told to you before you pay.
- When a plan ends and is not renewed, the account stops billing until it is renewed.
- Refunds and cancellations follow our Refund & Cancellation Policy.
5. Your data and your bills
- The data you enter belongs to you. We store and use it only as described in our Privacy Policy.
- You are responsible for the correctness of your bills, tax rates, HSN codes and GST filings. ShineDesk calculates from the details you enter; please check them.
- You must take regular backups to your own Google Drive using the backup option in the app.
6. Payment gateways
If you connect your own Razorpay, Cashfree, PhonePe, PayU or Paytm account, payments from your customers go directly to that account under your agreement with the gateway. Charges, settlements, refunds and disputes for those payments are between you, your customer and the gateway. UPI payments made to your own UPI ID without a gateway are covered in section 7.
7. WhatsApp, the AI assistant and UPI
- Your WhatsApp number. When WhatsApp sending is switched on, bills, reminders and assistant replies go from your own linked WhatsApp number. You must follow WhatsApp's terms and message only customers who expect to hear from you. WhatsApp may limit or block a number it considers spam; that is outside our control and we are not responsible for it.
- WhatsApp Assistant and AI replies. The assistant answers your customers from the data in your account. With AI replies on, answers are written by an AI service (Anthropic) and can occasionally be wrong; check important details such as prices, amounts and appointment times. You can switch AI replies or the assistant off at any time. Customers can always ask to talk to you.
- UPI payments without a gateway. ShineDesk cannot see your bank account. A payment message a customer sends on WhatsApp is only their claim of payment. Before you approve it in "UPI to verify", check in your bank or UPI app that the money has arrived. You are responsible for the receipts you approve.
- Automatic bills and messages. Auto invoices, renewal and service reminders, appointment and check-in messages and banners are made and sent as you set them in your rules and settings. You are responsible for their content and for having your customers' consent to receive them.
8. Fair use
Do not use ShineDesk for anything unlawful, to send spam, to try to break into the service or other accounts, or to overload the servers. We may suspend accounts that do.
9. Availability
We run ShineDesk on servers in India with a backup server, and the app can make bills offline and send them later. Even so, the service may sometimes be unavailable because of maintenance, internet problems or failures outside our control. We do not promise uninterrupted service.
10. Limitation of liability
ShineDesk is provided "as is". To the maximum extent permitted by law, 360 Vision and ConnectingPoint are not liable for indirect or consequential losses, lost profits, or loss of data. Our total liability for any claim is limited to the amount you paid us for ShineDesk in the 12 months before the claim.
11. Ending the service
You can stop using ShineDesk at any time and ask us to delete your account. We may suspend or close an account that breaks these terms or stays unpaid after its plan ends.
12. Changes to these terms
We may update these terms. Important changes will be shown in the app. Continued use after a change means you accept the new terms.
13. Governing law
These terms are governed by the laws of India.
14. Contact
Questions about these terms: [email protected].